osTicket hosting
osTicket consolidates emails, forms, and chats into a central ticketing system – ensuring clear responsibilities, priorities, and transparent tracking. Teams process requests faster, reduce errors, and meet SLAs. As a self-hosted solution, data sovereignty and individual customizations are fully maintained.
- Centralized Ticketing Across All Channels
- Automation, SLAs & Escalations
- GDPR compliant
All-round carefree package
Our managed osTicket hosting packages
Choose the package that matches your requirements – our hosting solutions offer different performance levels with exactly the features and services your project needs.
osTicket hosting Standard
Standard
49 €/month
49 € setup
- Shared Hosting
max_mem 512 MB - 10 GB storage
RAID 1 SSD - 500 Mbit/s max
Unlimited traffic - Data center Germany
ISO 27001 certified
- osTicket instance: 1
- Update management
- Backup management
Daily full backups, 14 days retention - Active monitoring
- SLA / DPA
osTicket hosting Premium
Premium
69 €/month
138 € setup
- Dedicated VM
OpenStack Public Cloud - 2 Cores, 4 GB RAM
Shared Resources - 50 GB disk
RAID 10 NVMe SSD - 250 Mbit/s
Unlimited traffic - Guaranteed availability
99% at application level, 99.9% at network level - Data center Germany
ISO 27001 certified
- osTicket instance: 1
- Update management
- Backup management
Daily full backups, 14 days retention - Active monitoring
- SLA / DPA
osTicket hosting Enterprise
EnterpriseRequest a quote
You get exactly the environment and performance your project needs. Tell us briefly what you have in mind – we will design the appropriate architecture and get back to you with a concrete offer.
All prices plus statutory VAT.
Managed osTicket hosting details
Full feature list
| Item | osTicket Hosting Standard | osTicket Hosting Premium | osTicket Hosting Enterprise |
|---|---|---|---|
| Prices | 49 € monthly 49 € setup | 69 € monthly 138 € setup | Upon Request |
| Application | |||
| osTicket instance | 1 | 1 | |
| Update management | ✔ | ✔ | |
| Backup management SaaS Web creates full backups of the application every day and keeps them for 7 or 14 days depending on the plan. | daily | daily | |
| Backup retention | 14 days | 14 days | |
| Monitoring With active monitoring from SaaS Web the core parameters of the server are checked every minute. If thresholds are reached, we step in to get things back to normal as quickly as possible. | ✔ | ✔ | |
| Hosting | |||
| Platform | Shared Hosting | Dedicated VM | The hosting setup can be individually configured:
|
| Infrastructure | Dedicated Bare Metal Server | OpenStack Public Cloud | |
| Performance | - | 2 Cores, 4 GB RAM | |
| Resources | Shared Resources | ||
| Disk | 50 GB | ||
| Storage type | RAID 1 SSD | RAID 10 NVMe SSD | |
| max_mem | 512 MB | - | |
| Usable storage | 10 GB | 35 GB | |
| Internet connectivity | 500 Mbit/s max | 250 Mbit/s | |
| Traffic | Unlimited | Unlimited | |
| Guaranteed availability | 99% at application level | 99% at application level, 99.9% at network level | |
| Support | Ticketing System, Mail | Ticketing System, Mail, Phone | |
| SLA | ✔ | ✔ | |
| Data center | DE (Limburg, Falkenstein) | DE (Limburg) | |
| Certification | ISO 27001 | ISO 27001 | |
| Anwendung | |||
| Live Chat & Widget | ✔ | ✔ | The application can be configured as desired:
|
| Knowledge Base / Help Center | ✔ | ✔ | |
| Automations (Triggers/Macros/Scheduler) | ✔ | ✔ | |
| SLA & Escalation Management | ✔ | ✔ | |
| Roles & Permissions | ✔ | ✔ | |
| Time Tracking per Ticket | ✔ | ✔ | |
| Reporting & Dashboards | ✔ | ✔ | |
| SSO (LDAP/AD/ SAML/OIDC) | optional | optional | |
| Order | Order | Enquire | |
More about osTicket
Centralized Ticketing Across Multiple Channels
Emails, web forms (and optional chat) are automatically converted into tickets – including responsibilities, priorities, attachments, and a complete history. This ensures all inquiries land in one place, remain traceable, and can be processed in a structured manner across teams.
Ticket Filters & Automation
Rules evaluate sender, subject, headers, and form fields to directly assign, tag, or categorize tickets. Auto-replies and templates standardize communication, reduce clicks, and significantly accelerate initial responses.
SLA Plans & Business Hours
Response/resolution targets can be defined per service, team, or customer group – taking into account business hours and holidays. Escalations and notifications provide timely warnings of target breaches and maintain measurable, stable service quality.
Customizable Forms & Fields
Ticket, contact, and task forms can be extended with custom fields, mandatory entries, and validations. This ensures that input masks and data structures precisely match internal processes and provide the basis for accurate reporting.
Customer Portal & Status Tracking
End-users open tickets in the portal, upload attachments, and track status, history, and responses. This reduces email/phone inquiries, creates transparency, and relieves teams through clear, self-service workflows.
Canned Responses & Templates
Recurring replies, signatures, and text modules are centrally available and can be inserted contextually. This ensures consistent tone, saves writing time, and increases the first-resolution rate – especially for standard inquiries.
Internal Notes, Watchers & Collaboration
Internal comments remain separate from customer dialogue and centrally document decisions within the ticket. CC/Watchers involve colleagues without scattering threads – all participants work with the same context.
Roles, Groups & Permissions
Fine-grained permissions regulate who can view and execute which queues, fields, or actions. This allows for clear mapping of tenants, teams, and escalation levels – including deputies and cross-location collaboration.
Dashboards, Reports & Exports
Standard reports and configurable analyses provide key figures on volume, response times, SLA fulfillment, and agent performance. CSV exports and filters support controlling, audits, and further processing in BI tools.
Email Integration & API/SSO
IMAP/POP3 fetch, email piping, and SMTP sending connect existing mailboxes, including automatic thread assignment. Via REST API and LDAP/SSO integration (plugins), osTicket can be integrated into existing systems and central user management.
Frequently asked questions
Can existing support mailboxes be migrated to osTicket without significant downtime?
Yes. Mailboxes are connected via IMAP/POP3 fetch or email piping. Filters/auto-replies are tested in a staging instance, then the switchover (MX/forwarding) occurs – ongoing conversations are seamlessly continued.
Does osTicket support central login (LDAP/SSO) and role-based permissions?
Yes. Users and groups can be centrally managed via LDAP/Active Directory or SSO plugins. Roles/groups provide fine-grained access to areas, actions, and fields – suitable for separate teams and approval processes.
Can ticket forms and fields be adapted to our processes?
Yes. osTicket allows custom forms and fields with mandatory entries, validations, placeholders, and dependent fields. Different forms can be used per queue/”Help Topic.” Pre-filling (e.g., via URL) and clear data structures improve quality and reporting.
Partner Program
With our partner program you benefit from attractive discounts and low rates for development work – with no long-term commitment and no complicated requirements.
- SaaS Web Coins: up to 20% discount on hosting
- Lower hourly rates for development work
- WordPress plans: data protection package at half price
Developer friendly
Our services are interesting for developers too: we address their particular needs and deliberately support modern ways of working and individual setups.
- 1 month free
You build the website for your client, who takes over the hosting when it goes live. - SSH (SSH key access), SFTP access, Git integration
- Custom setup options
Testimonials
See how other customers use our solutions and what their experience has been.
SaaS Web provides a steady pulse in the background for us: Migrations, updates, peaks – everything runs smoothly. Custom setups are implemented pragmatically, releases happen without downtime, and for questions, you reach real engineers instead of getting stuck in ticket loops. This way, our energy remains focused on content and users – not on hosting.
STJA
With SaaS Web as our partner, our Managed Kirby platform runs smoothly: fast provisioning, professional customization for individual setups, and a genuine understanding of our requirements—allowing us to fully focus on creativity, development, and client results, while SaaS Web reliably takes care of the rest.
Bold and Bright LLC
SaaSWeb impresses with reliable SaaS hosting as well as the professional development of Craft CMS websites and applications. Projects are implemented efficiently and managed technically at the highest level.
Poli Marketing GmbH
The name says it all: SaaS Web!
Prompt support and our hosting packages are always up to date, whether for TYPO3, WordPress, or VM. This is very important for us as an agency—for all our projects, we receive well-thought-out solution proposals with alternatives.
T2U GmbH
Our customers
Many companies already rely on our solutions. Here is a selection of our customers.
With SaaS Web as our partner, our Managed Kirby platform runs smoothly: fast provisioning, professional customization for individual setups, and a genuine understanding of our requirements—allowing us to fully focus on creativity, development, and client results, while SaaS Web reliably takes care of the rest.
