Zammad hosting
Zammad is a web-based helpdesk system that centrally consolidates support requests from email, chat, and social channels, efficiently organizing team communication.
- Omnichannel Ticket Management
- Automations & Triggers
- GDPR compliant
All-round carefree package
Our managed Zammad hosting packages
Choose the package that matches your requirements – our hosting solutions offer different performance levels with exactly the features and services your project needs.
Zammad hosting Standard
Standard
62 €/month
124 € setup
- Dedicated VM
OpenStack Public Cloud - 4 Cores, 8 GB RAM
Shared resources - 50 GB disk
RAID 10 NVMe SSD - 500 Mbit/s max
Unlimited traffic - Guaranteed availability
99% at application level, 99.9% at network level - Data center Germany
ISO 27001 certified
- Zammad instance: 1
- Update management
- Backup management
Daily full backups, 14 days retention - Active monitoring
- SLA / DPA
Zammad hosting Premium
Premium
352 €/month
702 € setup
- Dedicated VM
VMware vSphere Private Cloud - 4 Cores, 8 GB RAM
Dedicated resources - 50 GB disk
Redundant SSD storage - 10,000 Mbit/s max
Unlimited traffic - Guaranteed availability
99.5% at application level, 99.95% at network level - Data center France
ISO 27001, SOC 1, SOC 2 certified
- Zammad instance: 1
- Update management
- Backup management
Daily full backups, 14 days retention - Active monitoring
- SLA / DPA
Zammad hosting Enterprise
EnterpriseRequest a quote
You get exactly the environment your project needs. Briefly tell us what you have in mind – we will design the suitable architecture and get back to you with a concrete offer.
All prices plus statutory VAT.
Managed Zammad hosting details
Full feature list
| Item | Zammad Hosting Standard | Zammad Hosting Premium | Zammad Hosting Enterprise |
|---|---|---|---|
| Prices | 62 € monthly 124 € setup | 352 € monthly 702 € setup | Upon Request |
| Application | |||
| Zammad instance | 1 | 1 | |
| Update management | ✔ | ✔ | |
| Backup management SaaS Web creates full backups of the application every day and keeps them for 7 or 14 days depending on the plan. | daily | daily | |
| Backup retention | 14 days | 14 days | |
| Monitoring With active monitoring from SaaS Web the core parameters of the server are checked every minute. If thresholds are reached, we step in to get things back to normal as quickly as possible. | ✔ | ✔ | |
| Hosting | |||
| Platform | Dedicated VM | Dedicated VM | The hosting setup can be individually configured:
|
| Infrastructure | OpenStack Public Cloud | VMware vSphere Private Cloud | |
| Performance | 4 Cores, 8 GB RAM | 4 Cores, 8 GB RAM | |
| Resources | Shared resources | Dedicated resources | |
| Disk | 50 GB | 50 GB | |
| Storage type | RAID 10 NVMe SSD | Redundant SSD storage | |
| Internet connectivity | 500 Mbit/s max | 10,000 Mbit/s max | |
| Traffic | Unlimited | Unlimited | |
| Guaranteed availability | 99% at application level, 99.9% at network level | 99.5% at application level, 99.95% at network level | |
| Support | Ticket system, email, phone | Ticket system, email, phone | |
| SLA | ✔ | ✔ | |
| Data center | DE (Limburg) | FR (Roubaix) | |
| Certification | ISO 27001 | ISO 27001, SOC 1, SOC 2 | |
| Anwendung | |||
| Omnichannel Ticketing | ✔ | ✔ | The application can be configured as desired:
|
| Live Chat & Widget | ✔ | ✔ | |
| CTI/Telephony Integration | ✔ | ✔ | |
| Knowledge Base / Help Center | ✔ | ✔ | |
| Automations (Triggers/Macros/Scheduler) | ✔ | ✔ | |
| SLA & Escalation Management | ✔ | ✔ | |
| Roles & Permissions (RBAC) | ✔ | ✔ | |
| Time Tracking per Ticket | ✔ | ✔ | |
| Reporting & Dashboards | ✔ | ✔ | |
| SSO (LDAP/AD/SAML/OIDC) | - | ✔ | |
| Order | Order | Enquire | |
More about Zammad
Zammad Community is the fresh player in the helpdesk market – yet anything but inexperienced. The project started in 2016 and was initiated by the founder of OTRS. The result: a modern system with proven ideas and a clear focus on practical benefits.
Powerful in Everyday Use
With individual fields, custom views, tasks, and text modules, Zammad accurately maps your processes. This allows teams to work faster, more consistently, and closer to the customer.
All Important Channels – Seamlessly
In addition to phone and email, you can optionally integrate web chat and social media channels. Tickets are centrally managed, uniformly prioritized, and remain traceable across all touchpoints.
Views that Match Roles
Support has different needs than Sales or Tech. In Zammad, you can quickly create customized overviews and dashboards – exactly the information each role truly needs.
Well-Thought-Out User and Rights Management
Departments, responsibilities, deputies: With roles and granular permissions, Zammad maps your organizational structure and ensures clear accountability.
Smooth Migration from OTRS
With the Zammad Migrator, you can fully transfer an existing ((OTRS)) instance to Zammad. Tickets, users, groups – everything moves in a structured way, so your team can continue working without a long transition phase.
Key Data
- Project Release: 2016
- License: GPLv3
- Available Languages: 9
- Technologies: Apache/Nginx, Ruby on Rails, MySQL/PostgreSQL
Frequently asked questions
How do updates work – are there downtimes?
We update Zammad within a maintenance window with rolling or brief service restarts. Minor releases are deployed automatically; major releases after prior approval. A staging instance for testing is available upon request. Monitoring and rollback are included – downtimes are minimized.
Where is my data located and how is it protected?
Your instance runs in EU data centers (e.g., DE: Limburg, FR: Roubaix) with ISO 27001 standards. Transport encryption (TLS) and encryption at rest are standard. Daily backups with defined retention periods (e.g., 14 days) and restrictive access processes ensure data security. Data Processing Agreements (DPA/AV) are provided.
Can we migrate from ((OTRS)) or another system?
Yes. For ((OTRS)), we use the Zammad Migrator (tickets, users, groups, etc.). Other systems are migrated via IMAP import, CSV/API imports, or custom scripts. We recommend a test migration including review, followed by the productive transfer with a clear downtime or parallel operation strategy.
Partner Program
With our partner program you benefit from attractive discounts and low rates for development work – with no long-term commitment and no complicated requirements.
- SaaS Web Coins: up to 20% discount on hosting
- Lower hourly rates for development work
- WordPress plans: data protection package at half price
Developer friendly
Our services are interesting for developers too: we address their particular needs and deliberately support modern ways of working and individual setups.
- 1 month free
You build the website for your client, who takes over the hosting when it goes live. - SSH (SSH key access), SFTP access, Git integration
- Custom setup options
Testimonials
See how other customers use our solutions and what their experience has been.
SaaS Web provides a steady pulse in the background for us: Migrations, updates, peaks – everything runs smoothly. Custom setups are implemented pragmatically, releases happen without downtime, and for questions, you reach real engineers instead of getting stuck in ticket loops. This way, our energy remains focused on content and users – not on hosting.
STJA
With SaaS Web as our partner, our Managed Kirby platform runs smoothly: fast provisioning, professional customization for individual setups, and a genuine understanding of our requirements—allowing us to fully focus on creativity, development, and client results, while SaaS Web reliably takes care of the rest.
Bold and Bright LLC
SaaSWeb impresses with reliable SaaS hosting as well as the professional development of Craft CMS websites and applications. Projects are implemented efficiently and managed technically at the highest level.
Poli Marketing GmbH
The name says it all: SaaS Web!
Prompt support and our hosting packages are always up to date, whether for TYPO3, WordPress, or VM. This is very important for us as an agency—for all our projects, we receive well-thought-out solution proposals with alternatives.
T2U GmbH
Our customers
Many companies already rely on our solutions. Here is a selection of our customers.
With SaaS Web as our partner, our Managed Kirby platform runs smoothly: fast provisioning, professional customization for individual setups, and a genuine understanding of our requirements—allowing us to fully focus on creativity, development, and client results, while SaaS Web reliably takes care of the rest.
