The right applications for service, CRM and customer loyalty
Who is “Customer Management” for?
For teams that want to handle requests in a structured way, reliably meet service levels and turn every contact into a loyal customer – from support desks and service departments to sales & after-sales. The focus is on clear responsibilities, fast response times and complete histories across all channels.
What’s in the stack?
Zammad brings a modern, fast helpdesk with an omnichannel inbox (email, chat, phone, social) and smart workflows. osTicket scores as a lean, robust ticket system for classic email-based support. OTRS is suited to enterprise processes with fine-grained roles, escalations and ITSM/ITIL patterns. And vTiger widens the view from the ticket to the customer: as a CRM with pipeline management, quotes and automations, it connects service and sales – for consistent customer experiences.
Typical use cases
Central ticket handling with SLAs, self-service portals & knowledge bases, chat and phone integration, escalation chains, approval processes, field service handovers, and CRM-supported up-/cross-selling and renewals. Reports and dashboards make workload, quality and sales opportunities visible.
Your benefits with SaaS Web
We run the systems as a managed, GDPR-compliant service – with updates, backups, monitoring and, if required, identity integration (SSO/LDAP).
Partner Program
With our partner program you benefit from attractive discounts and low rates for development work – with no long-term commitment and no complicated requirements.
- SaaS Web Coins: up to 20% discount on hosting
- Lower hourly rates for development work
- WordPress plans: data protection package at half price
Our customers
Many companies already rely on our solutions. Here is a selection of our customers.
With SaaS Web as our partner, our Managed Kirby platform runs smoothly: fast provisioning, professional customization for individual setups, and a genuine understanding of our requirements—allowing us to fully focus on creativity, development, and client results, while SaaS Web reliably takes care of the rest.
