CRM, Helpdesk, and Newsletter as Managed Open Source

Customer data is among the most sensitive data for any business or association. Nevertheless, it is
often scattered across spreadsheets, inboxes, and US cloud services. With your own CRM and Helpdesk
on open software, you have contacts, inquiries, and communication in one place – and you know where
your data is located.

Contacts and Sales

vTiger CRM – Manage contacts, companies, offers, and tasks clearly. For small
sales teams as well as for member support. vTiger CRM →

Inquiries and Support

Zammad – Modern helpdesk that bundles mail, phone notes, and chat into one ticket.
Zammad →

osTicket – Lean ticketing system for getting started, quickly set up and easy to
use. osTicket →

Znuny – The proven ticketing system for structured service processes with many queues
and roles. Znuny →

Newsletter and Reach

Keila – Newsletters and mailings without an external sending service, with registration forms and
analytics. Keila →

Matomo – Web analytics that can be configured for data privacy: You see what happens on your
website without sharing data with third parties. Matomo →

Which Solution Fits?

For an association with few inquiries, osTicket is often sufficient; a growing service team is well-advised with
Zammad, and those who want to cultivate sales and contacts start with vTiger CRM. We
are happy to advise you on the selection – and if requirements change, we will move with you.

All applications can be found in the Customer Management category.

Securely Operate Customer Data

• Operation in certified data centers in Europe, GDPR-compliant, data processing agreement available upon request.
• Daily backups, active monitoring, and application updates.
• Your data remains exportable – you can switch at any time.

Works Well Together

The tools complement each other: Ticketing system and CRM reliably send notifications via the Mail Gateway, Keila reaches your contacts with newsletters, and Matomo shows you what campaigns achieve on your website.

Migration from Existing Systems

Are you still using OTRS today? Znuny continues the Community Edition; we will plan the migration with you. Contacts from spreadsheets or other tools can usually also be migrated – just talk to us.

Your customers, your data – secure in Europe.