Rocket.Chat hosting
Rocket.Chat is a flexible team chat solution that enables much more than just messages. Files can be exchanged directly in the chat, ensuring information and documents always remain in one place. In addition to a convenient web interface for PC use, free apps are also available in all common app stores.
- Team Collaboration & Productivity
- Omnichannel Contact Center
- Apps, Integrations & Automations
- GDPR compliant
All-round carefree package
Our managed Rocket.Chat hosting packages
Choose the package that matches your requirements – our hosting solutions offer different performance levels with exactly the features and services your project needs.
Rocket.Chat hosting Standard
Standard
46 €/month
92 € setup
- Dedicated VM
OpenStack Public Cloud - 2 Cores, 4 GB RAM
Shared Resources - 50 GB disk
RAID 10 NVMe SSD - 250 Mbit/s
Unlimited traffic - Guaranteed availability
99% at application level
99.9% at network level - Data center Germany
ISO 27001 certified
- Rocket.Chat instance: 1
- Update management
- Backup management
Daily full backups, 14 days retention - Active monitoring
- SLA / DPA
Rocket.Chat hosting Premium
Premium
189 €/month
377 € setup
- Dedicated VM
VMware vSphere Private Cloud - 2 Cores, 4 GB RAM
Dedicated Resources - 50 GB disk
Redundant SSD Storage - 10 Gbit/s max
Unlimited traffic - Guaranteed availability
99.5% at application level
99.95% at network level - Data center France
ISO 27001, SOC 1, SOC 2 certified
- Rocket.Chat instance: 1
- Update management
- Backup management
Daily full backups, 14 days retention - Active monitoring
- SLA / DPA
Rocket.Chat hosting Enterprise
EnterpriseRequest a quote
You get exactly the environment and performance your project needs. Tell us briefly what you have in mind – we will design the right architecture and get back to you with a concrete offer.
All prices plus statutory VAT.
Managed Rocket.Chat hosting details
Full feature list
| Item | Rocket.Chat Hosting Standard | Rocket.Chat Hosting Premium | Rocket.Chat Hosting Enterprise |
|---|---|---|---|
| Prices | 46 € monthly 92 € setup | 189 € monthly 377 € setup | Upon request |
| Application | |||
| Rocket.Chat instance | 1 | 1 | |
| Update management | ✔ | ✔ | |
| Backup management SaaS Web creates full backups of the application every day and keeps them for 7 or 14 days depending on the plan. | daily | daily | |
| Backup retention | 14 days | 14 days | |
| Monitoring With active monitoring from SaaS Web the core parameters of the server are checked every minute. If thresholds are reached, we step in to get things back to normal as quickly as possible. | ✔ | ✔ | |
| Hosting | |||
| Platform | Dedicated VM | Dedicated VM | The hosting setup can be individually configured:
|
| Infrastructure | OpenStack Public Cloud | VMware vSphere Private Cloud | |
| Performance | 2 Cores, 4 GB RAM | 2 Cores, 4 GB RAM | |
| Resources | Shared Resources | Dedicated Resources | |
| Disk | 50 GB | 50 GB | |
| Storage type | RAID 10 NVMe SSD | Redundant SSD Storage | |
| Internet connectivity | 250 Mbit/s | 10 Gbit/s max | |
| Traffic | Unlimited | Unlimited | |
| Guaranteed availability | 99% at application level 99.9% at network level | 99.5% at application level 99.95% at network level | |
| Support | Ticket system, email, phone | Ticket system, email, phone | |
| SLA | ✔ | ✔ | |
| Data center | DE (Limburg) | FR (Roubaix) | |
| Certification | ISO 27001 | ISO 27001, SOC 1, SOC 2 | |
| Anwendung | |||
| Domain | 1 domain from .at, .be, .ch, .de, .dk, .es, .eu, .fr, .lu, .nl | 1 domain from .at, .be, .ch, .de, .dk, .es, .eu, .fr, .lu, .nl | The application can be configured as desired:
|
| Order | Order | Enquire | |
More about Rocket.Chat
Rocket.Chat is an open platform for team and customer communication, launched in 2015 as an open-source project (initiated by Gabriel Engel, among others). It is based on JavaScript/Node.js (Meteor) and is considered a popular alternative to proprietary chat suites worldwide among companies, authorities, NGOs, and communities.
Omnichannel Inbox
Website live chat, email, and common messengers (e.g., WhatsApp, Telegram, Facebook) converge in one interface. Intelligent routing, queues, SLAs, and templates structure processing. Agents see context and history, which reduces response times and handoffs.
Channels, Threads & DMs
Public and private channels, thematic threads, and direct messages keep discussions focused. Mentions, in-context replies, and channel-wide policies provide structure in growing teams. This ensures decision-making processes remain traceable and signal-to-noise ratios stay stable.
Apps, Integrations & Webhooks
Apps framework, REST API, and webhooks connect CRM, ITSM, Shop, CI/CD, and other tools. Events from third-party systems generate posts or workflows in chat; conversely, chat actions trigger external processes. This creates a central communication hub instead of tool silos.
Automations & Bots
Rules, slash commands, and chatbots handle routines: assignments, greetings, escalations, or status updates. Form prompts and quick replies standardize processes. Teams gain time for value-adding tasks, while processes remain consistent and measurable.
Audio/Video Meetings & Huddles
One click from chat to meeting (e.g., via Jitsi) with screen sharing and optional recordings. Short-term “huddles” enable spontaneous coordination without scheduling overhead. Result: fewer context switches and faster decisions in distributed teams.
Files, Rich Media & Pins
Files, voice memos, snippets, and links are shared with previews and remain discoverable in the channel. Pins, bookmarks, and pinned messages visibly secure important content. Versioning and metadata facilitate finding work statuses.
Search, History & Retention
Powerful full-text search with filters by user, channel, time period, or file type. Retention rules balance storage load and compliance without knowledge loss. Conversation histories provide traceable decision documentation.
Roles, Permissions & Moderation
Fine-grained roles and channel permissions clearly define responsibilities. Moderation workflows, reports, and policies protect large spaces from misuse. This maintains governance and security without slowing down collaboration.
Federation & Bridges
Optional cross-server exchange and bridges to external platforms enable hybrid communication landscapes. Organizations cooperate across system boundaries without fragmenting channels. This maintains high reach and control over content.
Clients & Customizability
Web, Desktop, and Mobile with push notifications, offline capabilities, and a unified UX. Themes, custom emojis/reactions, and configurable message types adapt the tool to brand image and processes. This allows Rocket.Chat to seamlessly integrate into existing workflows.
Frequently asked questions
Is Rocket.Chat an alternative to Slack or Microsoft Teams?
Yes. Channels, threads, direct messages, file sharing, and video calls (e.g., via Jitsi) cover daily team needs. The difference: Rocket.Chat runs on your own server in Europe, your data stays with you, and you are not dependent on the pricing and licensing decisions of a large provider.
Are there apps for desktop and smartphone?
Yes. In addition to the web interface, there are desktop apps for Windows, macOS, and Linux, as well as apps for iOS and Android, each with push notifications. Your team members simply log in with your instance’s address.
Can I also answer customer inquiries via Rocket.Chat?
Yes, with the Omnichannel Inbox: Website live chat, email, and messengers like WhatsApp or Telegram converge in one interface – with routing, queues, and response templates. A Rocket.Chat license may be required for individual channels; we will clarify this with you beforehand.
Partner Program
With our partner program you benefit from attractive discounts and low rates for development work – with no long-term commitment and no complicated requirements.
- SaaS Web Coins: up to 20% discount on hosting
- Lower hourly rates for development work
- WordPress plans: data protection package at half price
Developer friendly
Our services are interesting for developers too: we address their particular needs and deliberately support modern ways of working and individual setups.
- 1 month free
You build the website for your client, who takes over the hosting when it goes live. - SSH (SSH key access), SFTP access, Git integration
- Custom setup options
Testimonials
See how other customers use our solutions and what their experience has been.
SaaS Web provides a steady pulse in the background for us: Migrations, updates, peaks – everything runs smoothly. Custom setups are implemented pragmatically, releases happen without downtime, and for questions, you reach real engineers instead of getting stuck in ticket loops. This way, our energy remains focused on content and users – not on hosting.
STJA
With SaaS Web as our partner, our Managed Kirby platform runs smoothly: fast provisioning, professional customization for individual setups, and a genuine understanding of our requirements—allowing us to fully focus on creativity, development, and client results, while SaaS Web reliably takes care of the rest.
Bold and Bright LLC
SaaSWeb impresses with reliable SaaS hosting as well as the professional development of Craft CMS websites and applications. Projects are implemented efficiently and managed technically at the highest level.
Poli Marketing GmbH
The name says it all: SaaS Web!
Prompt support and our hosting packages are always up to date, whether for TYPO3, WordPress, or VM. This is very important for us as an agency—for all our projects, we receive well-thought-out solution proposals with alternatives.
T2U GmbH
Our customers
Many companies already rely on our solutions. Here is a selection of our customers.
With SaaS Web as our partner, our Managed Kirby platform runs smoothly: fast provisioning, professional customization for individual setups, and a genuine understanding of our requirements—allowing us to fully focus on creativity, development, and client results, while SaaS Web reliably takes care of the rest.
